No. In fact, with our new service called ‘IIP-DDS’ you can choose to deliver through our direct deals.
For more information please visit our IIP-DDS page or contact our IIP-DDS department directly.

If I cannot get a direct deal with iTunes | eMusic | Amazon.com, can I still use FUGA?

Yes. In fact, with our new service called ‘IIP-DDS’ you can choose to deliver through our direct deals.
For more information please visit our IIP-DDS page or contact our IIP-DDS department directly.

How does FUGA help in getting me in touch with DSPs to make direct deals?

Once connected to the FUGA network you are granted access to a list of our DSPs that you can get in touch with. Moreover, with our new service called ‘IIP-DDS’ you can choose to deliver through our direct deals
For more information please visit our IIP-DDS page or contact our IIP-DDS department
directly.

Can I still use FUGA if my total yearly releases are two Albums and four Singles?

FUGA is available to everyone. Our monthly fees start as low as €35 per month.

Do I have to cancel my direct deals with iTunes/eMusic/Amazon MP3 to use FUGA?

No. FUGA expands your distribution networks and all your direct deals remain the same.

What if I want to connect to DSPs that are not currently connected to FUGA?

FUGA will connect any of your current DSPs not in our list, free of charge.

Do my products need UPC/EAN codes to use FUGA?

Yes. UPC/EAN codes are required by DSPs and are needed later to calculate your royalties.

Do I really need to have ISRC codes on my tracks?

Yes. Like the UPC/EAN codes, they are required by DSPs and later used for the calculation of your royalties.

Content Ingestion

Can I send you CDs?
No. We only work with your content in digital format, not physical. You can upload your tracks in WAV and FLAC and type your metadata into FUGA. You can also upload both tracks and metadata to FUGA using FTP. If you have a large amount of data to be ingested you can also send us a hard drive, using our ingestion format.

Do you accept metadata in spreadsheet format?
We prefer if you use either the web interface or XML for your metadata. Spreadsheets are very error prone.

Will my catalog be empty when I start working with FUGA? How can I send you my existing catalog so I don’t have to start from zero?
When you start with FUGA we’ll get you in touch with our ingestion team to populate your catalog so you don’t start with an empty catalog. This process is called “Initial Ingest” and it’s free when you sign up for FUGA. Our engineers will agree with you on the easiest format for getting all your data into FUGA at once.

What formats can I use to upload my music into FUGA?
We only accept tracks in WAV and lossless FLAC format. This master format gives us the best quality and we can convert from it into any other format the stores require.

I already have a label copy system that produces XML, do you accept metadata in XML?
Yes. Have a look at our ingestion specifications.

Distribution, licensing and contracts

We are a digital distributor/aggregator, is FUGA a competitor?
No. “Au contraire”, since we don’t license your content for digital distribution, but provide you with the technology to run your own distribution business, you can consider us more like your technology partner.

Are you a digital distributor/aggregator?
No. We don’t license any content from our customers for digital distribution. See the answer above, we’re a technology provider.

Costs

What are the initial costs?
There are no initial costs. We will also make sure that your catalog is added to FUGA when you start, free of charge.

What are the ongoing costs?
See our pricing.

Are there any hidden costs?
No. You will only be charged monthly for your usage of FUGA.

FUGA network

What online stores are connected to FUGA?
Check our growing number of stores.

Content Delivery

What formats do support for delivery? do you deliver in MP3 / WMA / etc.
We deliver in many, many formats.

Can you deliver XML to the stores?
Yes. We deliver to all our stores using XML. But we make it easy for you: It’s very easy to enter metadata through FUGA’s web interface. It even makes sure that you’re not making mistakes like typing a double ISRC code.

Do you support exclusive release dates to Beatport?
Yes. And to many other stores. With FUGA it is possible to create release schedules and specify when a release has to be delivered, and when it can be sold to the public.

Can I use FUGA to create exclusive products to be delivered only to a few stores?
Yes. You can exclude as many stores as you want from the delivery list. FUGA also makes it very easy to reuse your existing tracks and metadata, minimizing the amount of typing and uploading that you have to make.

For online stores

I have an online store, can you get me in touch with your labels?
If you are connected to FUGA, absolutely not a problem.

I have an online store, and I want to receive content from FUGA, what do I have to do?
Get in touch with us via email.

Technology

Can I integrate FUGA with my existing website to sell music directly to my fans?
No. FUGA is a Business to Business software application. We will format and deliver the music to online stores, but we do not deliver directly to consumers, or handle billing or credit card transactions. Think about it as the delivery truck that brings the good into the stores: we deliver the goods but we don’t sell them from the back of the truck directly to consumers.

Is FUGA a white label online music store?
No. See the answer above. There are a number of great companies doing this for you, and some of them are also connected to FUGA:

24/7 Entertainment
7Digital

Can I install FUGA on my own server?
No. FUGA is a hosted web application, like for example Gmail, Salesforce.com and MySpace. The advantage of this is that you don’t have to pay for servers, hosting, bandwith and IT staff to wake up at 3.00 am in the morning when the servers go down. Sharing these costs with the many users of FUGA is what makes it a very attractive and cost-effective solution.